Refund policy

If your eSIM hasn't connected to a network yet, you can ask for a full refund within 30 days of buying it. You don't need to give a reason.

If your eSIM has been activated but you can't get online, contact us while you're still at your destination. We'll work with you and our network partner to fix it.

If we can't fix it, we'll refund you in full, or for the part of the plan you couldn't use.

• You've used some or all of the data and the service worked as described.
• More than 30 days have passed since you bought an eSIM you never used.
• Your plan expired, or ran out of data, before the end of your trip.
• You deleted the eSIM from your phone or reset your phone after installing it.
• Your phone doesn't support eSIM or is locked to one network, and you installed the eSIM anyway. If you haven't installed it yet, the 30-day refund for unused eSIMs still applies.
• Your eSIM was suspended for breaking our terms of service.

Email support@weettah.com from the address you ordered with. Include your order reference, which starts with WEETTAH-, and tell us briefly what happened. We'll reply within 2 business days.

We refund the amount you paid, in the currency you paid in, to your original payment method: your mobile money wallet or your card.

We process approved refunds within 5 business days. Your bank or mobile money provider may take a few more days to show the money in your account.

Once we refund an eSIM, we deactivate it and it can't be used again.

This policy doesn't affect any rights you have under Malawian consumer protection law.